Chicago Department of Public Health
Among its other duties, the Chicago Department of Public Health protects the public from health hazards and provides healthcare to people who otherwise can't afford it. In response to patient complaints that wait times were too long, the Department decided to go "paperless". As part of that initiative, the department decided to upgrade to Toughbook rugged laptops. The integrated mobile broadband feature of Toughbook laptops transformed the department into a mobile office. Now, many of its critical healthcare functions are paperless and as a result, patient care has improved and complaints are down.