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Maryland Digestive Disease Center

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Maryland Digestive Disease Center

The Maryland Digestive Disease Center has been providing high-quality medical care for over 25 years. Housed in three separate locations, the Center offers a full range of inpatient and outpatient services and employs a staff of over 62 doctors, nurses, and medical assistants.

Challenge

The Maryland Digestive Disease Center needed to streamline the telecommunications functions of three separate locations into one cohesive system and build a seamless network for data sharing across all three sites.

Solution

The Center chose Panasonic for an easy transition to total network connectivity and an efficient, fail-proof communications system.

Result

The Center’s staff of 62 doctors, nurses and medical assistants is now able to streamline communications and share information across three sites while maintaining critical patient confidentiality and service.

 

The Maryland Digestive Disease Center needed a centralized call center and transparent three-digit dialing across the three sites. It was crucial to connect all the branches on a single computer network, so that data could be shared easily and quickly, reducing dependence on fax. The center's entire communications system had to be completely modernized and streamlined, while maintaining ease of use and keeping costs at a minimum. The Center chose a Panasonic Hybrid IP-PBX for an easy transition to total network connectivity and an efficient, fail-proof communications system.

The comprehensive system includes telephones, consoles, network system application software, and line, base and message cards. The center's three locations are now all part of a single integrated data and communications network with the main location in Laurel, MD acting as the hub. Benefits include: backward compatibility; low initial investment on desktop hardware; homogeneous system across all offices; transparent, three-digit interoffice dialing; versatile voicemail capabilities; increased call capacity; centralized call center with tracking reports; T1 private network backed up by DSL.