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Best Western Plus

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Best Western Plus

The Best Western Plus Mission City Lodge is the largest full service hotel in Mission, offering eighty spacious and beautifully appointed guest rooms and suites. The hotel includes free high-speed Internet access, a fitness center, a luxurious indoor swimming pool and spa and a full-service restaurant. A modern conference facility can accommodate up to 300 participants.

Challenge

An out-of-date phone system hindered Best Western Plus’ ability to provide high levels of responsive customer service.

Solution

Best Western Plus began a search for a cohesive, integrated communications solution that could be combined with other hospitality applications on a single computer network. They found Panasonic KXTDE600, a converged communication system featuring advanced networking capability, support for centralized voicemail and easy maintenance.

Result

Easy integration with the hotel’s existing telephone hardware not only saved the hotel money, but also made the transition to the new system a smooth one for staff and guests. The result was improved customer service and greater staff efficiency.

 

 

Best Western Plus in Mission, British Columbia needed to update its obsolete phone system to deliver a higher level of customer service to its 80 guest rooms and 300-person conference facilities. The Panasonic KX-TDE600 fit the bill.