Panasonic

Central Lincoln Utility District

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Central Lincoln Utility District

The Central Lincoln Public Utility District (PUD) needed to bring the telecommunications functions of several remote locations together by creating one efficient, centralized network. The idea was to integrate seven distinct locations into a single streamlined telecommunications system that provided a centralized call center, voicemail and transparent dialing. Because of the nature of their work, the PUD needed to have wireless connectivity and 100% dependability, but it was also important to keep costs at a minimum.

Challenge

The Central Lincoln People’s Utility District (PUD) needed to build a comprehensive and dependable telecommunications solution to integrate four offices and three satellite locations into a single connected telephone system.

Solution

The PUD chose Panasonic’s Hybrid IP-PBX system with wireless cell stations, VoIP technology for telephony connections, centralized voicemail, transparent dialing, a centralized call center, Ethernet connectivity and redundant PRI circuits.

Result

The Hybrid IP-PBX helped the PUD cuts down on costs and long distance dialing while giving the effect of having one business among its numerous office sites and satellite locations.

 

Using Voice over IP, centralized voicemail and wireless connectivity as the pillars of a comprehensive, cohesive and cost-effective solution, The PUD took full advantage of the technology that the Panasonic Hybrid IP-PBX system provides, including wireless cell stations, VoIP technology for telephony connections, centralized voicemail, transparent dialing, a centralized call center, Ethernet connectivity and redundant PRI circuits. With the system, the PUD gained wireless connectivity for wide range of mobility in the office, warehouse and the field while Voice over IP kept telecommunications costs down.

The system included redundancies in transport paths for fail-proof reliability and centralized and integrated voicemail to streamline business operations. The backward compatibility of the system results in low initial investment so old equipment can be used while allowing a smooth transition to the new system, with little training on the new equipment. There was absolutely no down time in system operations, either during or after the transition.